Complaints and grievances
How to raise a concern and how we resolve it.
Last updated 31 October 2026
Raising a complaint
Contact support with details of what happened and what outcome you are seeking.
Our process
We acknowledge complaints, investigate, and respond in writing with a decision and reasons. If you disagree, you can ask for a review by a senior staff member not involved in the original decision.
External routes
Where available in your country, you may refer unresolved complaints to a consumer protection body.